Tenants Resources

In Case of Emergency, Call: 801-810-9437

If you are experiencing a true emergency, please call us IMMEDIATELY

 

What Constitutes An Emergency?
 

• Fire: First, call 911! Then, call us.

 

• Gas Leak: First, call the gas company and/or 911! Then, call us. (Evacuate immediately if you smell gas).

 

• Major Water Leak/Burst Pipe: Water actively flooding the unit causing significant damage. Try to shut off the main water valve if safe to do so before calling.

 

• No Heat in Winter (when temperatures are below freezing): Before calling, verify that your thermostat is set correctly, check that the furnace switch is in the “On” position, and replace thermostat batteries if applicable.
   

• No Air Conditioning in Extreme Heat (temperatures above 90°F+): Before calling, make sure the thermostat is set to “Cool,” check the breaker panel for any tripped breakers, and ensure filters or vents are not blocked.

 

• Major Electrical Outage (only in your unit, not a neighborhood-wide outage): Before calling, check your breaker panel for tripped breakers and confirm that the power company is not reporting an area outage.

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• Security Breach (broken windows or doors compromising safety): Ensure you are in a safe location, document the issue with a photo/video, and secure the area temporarily if it is safe to do so.

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• Sewage Backup: Raw sewage coming up through drains or toilets.

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• Serious Appliance Malfunction: If an appliance like a stove is smoking.

For Routine Maintenance Requests: Your Tenant Portal Is Key!
 

For all non-emergency maintenance issues, the most efficient and effective way to request service is through your dedicated Tenant Portal.

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Current Tenants: Everything You Need, Right Here
 
Welcome home! We want your experience living with us to be pleasant and fulfilling. To empower you and save you time, we offer all the tools and processes you need right at your fingertips. Plus, we always want to hear your feedback—it helps us serve you better.
 
Our online tenant portal is your hub for managing your home life with ease. Gone are the days of mailing checks or playing phone tag for a maintenance request. With just a few clicks, you can:
 

• Pay your rent securely, 24/7, from anywhere.

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• Submit a maintenance request and track its status in real-time.

 

• Send us a message directly with any questions or concerns.

 
We’ve designed these resources to give you control and peace of mind, so you can focus on what really matters—enjoying your home.
 

​​​​Helpful Links For Prevention & Planning:

 

Beyond the daily tasks, we also want to equip you with information that helps you plan ahead and keep your home running smoothly.

 

• Empower yourself with practical advice! This link takes you to a collection of helpful hints and simple fixes for common household issues. Learn how to troubleshoot minor problems, perform preventative maintenance, and keep your home comfortable, potentially saving you a service call for small things.

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• Planning your next big move? This comprehensive guide outlines everything you need to know for a smooth and stress-free move-out. From notice periods and cleaning checklists to final inspection details, we've covered it all to help ensure a seamless transition and the prompt return of your security deposit.​

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• For a comprehensive walkthrough of what to expect during the application process itself, including common steps like background checks and lease signing, check out our detailed guide.

 

 

 

At We Rent Them Property Management, we're committed to providing you with outstanding service and support throughout your tenancy. These resources are just one way we strive to make your renting experience as convenient and positive as possible.

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​​​If you ever have trouble finding what you need, don't hesitate call us today at 801-810-9437 or reach out via our "Contact Us" button – we're always here to assist you!

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